Enventis Achieves Customer Satisfaction Excellence Gold Star from Cisco

Cisco has recognized Enventis (News - Alert), a subsidiary of HickoryTech, with a Customer Satisfaction Excellence Gold Star, for delivering outstanding customer service to customers in the United States.

HickoryTech Corporation is a premier communications provider serving business and residential customers in the upper Midwest.

“Enventis sets high goals to provide the best solution, service and support to our customers,” said Steve Larson, vice president of Enventis’ Enterprise Integration Services Division, in a press release. “Achieving Cisco's (News - Alert) Customer Satisfaction Excellence designation two consecutive years validates our commitment to our customers as the Cisco Gold Partner of choice in the Midwest.”

The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Customer service is considered to be a cornerstone of the program.

“We are pleased to recognize and congratulate Enventis for achieving outstanding customer satisfaction,” said Edison Peres, senior vice president of the worldwide channels go-to-market group at Cisco.

Based on regional target goals, Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners.

Partners that achieve outstanding customer satisfaction are honored with the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.

Cisco, through the Cisco Resale Channel Program’s specializations and certifications, recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services.

By using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and post- sales support capabilities that are considered critical factors in choosing a trusted partner.

In related news, Enventis has enhanced its Total Care support and monitoring service for network and unified communications.

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