Each year, at multiple events all over the world, TeleTech offers winning solutions to a global market in the healthcare, retail, finance, and media-communications industries.

At CTIA Wireless, TeleTech will join the brightest minds in the wireless, telecom and broadband industries to preview emerging mobile technologies, network with innovators and gather ideas to keep TeleTech strategies and solutions on the cutting edge.

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Experience Transformation: How are social, mobile, and cloud technologies transforming customer expectations, engagement and their experience?

The era when companies had at least partial control over what was publicly said about them is long over. Instead, the power has shifted to customers, who have the tools at their fingertips to tell the masses about their experience with various organizations. This new phenomenon is making it more important for companies to become social organizations, engaging with their customers and prospects in the social and mobile spaces where they are already interacting, reaching out to them over the channels that they prefer, and making sure that no question goes unanswered. How can contact centers cost effectively transform their business to better handle this radical change powered by social media, smartphones, and rising expectations of today's customers? Join industry and technology experts from TeleTech and learn how contact centers of all sizes can leverage social, mobile and cloud technologies to keep pace with growing customer expectations, engagement, and improving their customers' experience while gaining a strong return on investment. This pre-conference workshop will be held Tuesday, June 5, 8-11 am.

More information coming soon!

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TeleTech's healthcare professionals will join insurance industry leaders at the AHIP Institute to network with innovators and keep TeleTech's strategies and solutions aligned with healthcare objectives.

Meet us at the show! Contact TeleTech for more information.

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Cutting Through the Fluff: The Business Case for Cloud

Cloud vendors and services are designed to make businesses more agile and competitive, while increasing efficiency, but businesses considering cloud services still face the same challenge-presenting a solid business case. Join Tina Valdez, vice president of Hosted and International Technology at eLoyalty, a TeleTech company, for a panel discussion to address the benefits of cloud communications, achievable ROI, and justifications for migrating from proven technologies to the new cloud phenomenon. This panel discussion will be held Wednesday, February1, 10-10:45 a.m.

Stop and see us at this presentation, or contact TeleTech!

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Learn about other TeleTech presentations at ITEXPO, a collocated event.

How Call Centers are Being Reshaped by Smartphones, Social Media and Fed-up Customers

How can contact centers cost-effectively solve common problems and why must they solve them now? Join Tina Valdez, vice president of Hosted and International Technology at eLoyalty, a TeleTech company, for a panel discussion to help companies address the biggest challenges that annoy callers and increase costs. Valdez and other industry experts will offer advice on how to transform business to better handle the radical change powered by social media, smartphones, and the rising expectations of today's customers. This panel discussion will be held Wednesday, February 1, 1:30-2:15 p.m.

Size Doesn't Matter: Leverage the cloud to deliver enterprise-class technology within contact centers of all scopes and dimensions

How do you leverage cloud technologies with existing on-premise applications for a seamless contact center solution? TeleTech's CIO, Carol Kline, will show you how! Join her for a lively panel discussion that explains how contact centers of all sizes can leverage the cloud for enterprise-class technology without an enterprise-class investment. Kline and other industry experts will discuss how moving contact center operations to the cloud helps any size operation keep pace with growing customer and productivity demands while returning a strong return on investment. This panel discussion will be held Thursday, February 2, at 9 a.m.

Stop and see us at this presentation, or contact TeleTech!

Learn about other TeleTech presentations at ITEXPO, a collocated event.

Valuing the Social Customer

We've reached a tipping point in the customer revolution. Social media is giving customers the power to make or break a brand. Every interaction from sales to service is an opportunity to create a promoter or detractor. Don't miss Mark Grindeland, CMO of TeleTech, in this keynote speaking session that will focus on best practices and real world examples with specific emphasis on the economic implications of tying social activity to net promoter scores in order to drive increases in lifetime customer value. This Keynote speech will be held Friday, February 3, 10:30-11:15 a.m.

When the Sum is Greater than its Parts: Marketing, Quality and Care

Hear the secrets behind the customer experience strategy that enhanced Logitech's brand experience and customer engagement. Join Logitech's Director of Technical Solutions, Barry Marsh, and TeleTech's Vice President of Operations, Colleen Ritchie, for a breakout session that will reveal the strategy that enabled Logitech to link world-class financial performance with a world-class customer care experience. This breakout session will be held Friday, February 3, 1-1:45 p.m.

Stop and see us at these presentations, or contact TeleTech!

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