Top Customer Experience Management Story

Cisco Honors MTM Technologies with Customer Satisfaction Excellence Gold Star

In 2011, MTM Technologies, a national provider of IT solutions and services, received many accolades, but the one that mattered most to the company was the Customer Satisfaction Excellence Gold Star from Cisco.
02/16/2012
Title
Customer Experience Management Featured Articles

Cisco Honors MTM Technologies with Customer Satisfaction Excellence Gold Star
In 2011, MTM Technologies, a national provider of IT solutions and services, received many accolades, but the one that mattered most to the company was the Customer Satisfaction Excellence Gold Star from Cisco.
02/16/2012

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Customer Experience Management Demands Understanding
Complete management of the customer experience is not something at the forefront of every CEO's mind, but perhaps it should be, especially in the telecommunications space. The average network operator today is offering a commoditized service, making it too easy for customers to jump from one provider to another. To truly reduce this churn and begin to build a loyal customer base, the focus demands customer experience management.
02/14/2012

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TMCnet's Customer Experience Management Week in Review
The Customer Experience Management Community has the latest breaking news for transforming your customer's experience. Customer experience is the most important aspect of the call center world because positive customer experience can bring customer loyalty. Kenexa, a global provider of business solutions for human resources, announced an agreement to acquire privately-held OutStart, a provider of Software as a Service (SaaS) e-learning solutions and services.
02/11/2012

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TeleTech and Satmetrix Partner for Customer Experience Management
Two key players in the customer experience management (CEM) space have collaborated to bring a broader suite of CEM products to businesses. TeleTech and Satmetrix, providers of BPO solutions and CEM software respectively, will offer TeleTech's CEM portfolio to now include Satmetrix's Net Promoter technology.
02/09/2012

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What is Customer Experience Management
Welcome to the "Customer Experience Management" community sponsored by TeleTech, a leading provider of comprehensive customer and enterprise management solutions for the world's most ambitious companies.

For almost three decades, TeleTech has been helping forward-thinking companies with their customer management needs by developing innovative multichannel solutions that allow them to abandon traditional business models, increase revenue, and improve the customer experience.

Revisit the "Customer Experience Management" community for all the latest breaking news, case studies and white papers related to transforming your customer's experience.

What is Customer Experience Management? In today’s call center world, everything is about customer experience management. After all, good customer experiences drive consumer happiness and consumer happiness drives
customer loyalty.
Featured White Paper
Featured White PaperSeven Criteria for Identifying the Best Contact Center Technology Partner:

Migrating enterprise technology into the cloud has become a top priority for large companies and small to medium-sized businesses alike-and for good reason. Cloud technology lowers the total cost of ownership (TCO) of technology hardware and software, smoothes the cost curve of scaling key organizational functions, and clears obstacles from the road to workforce virtualization.
1to1 Executive Dialogue
1to1 Executive Dialogue
Featured Events
February 20, 2012 - February 24, 2012
HiMSS12
Transform Healthcare Services with TeleTech
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February 27, 2012 - March 1, 2012
GSMA Mobile World Congress 2012
Build Customer Loyalty with TeleTech
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Thursday, March 15, 2012
TMCnet Webinar
Using Technology to Deliver a Better Customer Experience
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