Top Customer Experience Management Story
If you're a company with a brand-new Facebook page and you're nervous about administering it and keeping up with the volume and type of customer contact you're going to get, Facebook may be able to help you. TechCrunch is reporting today that Facebook is integrating a new feature from startup Freshdesk into its features.
05/15/2012
Customer Experience Management Featured Articles
Facebook-Freshdesk Integration Sharpens Facebook's Customer Service Management Features
If you're a company with a brand-new Facebook page and you're nervous about administering it and keeping up with the volume and type of customer contact you're going to get, Facebook may be able to help you. TechCrunch is reporting today that Facebook is integrating a new feature from startup Freshdesk into its features. 05/15/2012 [ Read More ]
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Social Customer Service for a Social World
It's no secret technology has changed our personal lives. Between mobile devices, social media, GPS navigation, e-books and a host of other things, our lives look very different than they did even just ten years ago. Our professional lives have taken a similar hit. 05/14/2012 [ Read More ]
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Experts Believe that Customer Care Tools Should Drive Action, Not Just Insight
CIO.com, which delivers the latest tech news, analysis, how-to, blogs, and video for IT professionals, brings to light some valuable information that contact centers can use to enhance customer satisfaction and revenue. 05/14/2012 [ Read More ]
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Sprint to Implement Amdocs Solution to Improve Customer Experience
Customer experience management solutions provider, Amdocs, is announcing this week that wireless service provider Sprint plans to deploy Amdocs' Smart Agent Desktop, a component of Amdocs' CES (Customer Experience Systems) product portfolio. Sprint chose the solution with a goal of enhancing its customers' experience while providing its contact center representatives (CSR) with a more intuitive, time-saving customer management solution. 05/14/2012 [ Read More ]
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What is Customer Experience Management
Welcome to the "Customer Experience Management" community sponsored by TeleTech, a leading provider of comprehensive customer and enterprise management solutions for the world's most ambitious companies.
For almost three decades, TeleTech has been helping forward-thinking companies with their customer management needs by developing innovative multichannel solutions that allow them to abandon traditional business models, increase revenue, and improve the customer experience.
Revisit the "Customer Experience Management" community for all the latest breaking news, case studies and white papers related to transforming your customer's experience.
What is Customer Experience Management? In today’s contact center world, everything is about customer experience management. After all, good customer experiences drive consumer happiness and consumer happiness drives
customer loyalty.
For almost three decades, TeleTech has been helping forward-thinking companies with their customer management needs by developing innovative multichannel solutions that allow them to abandon traditional business models, increase revenue, and improve the customer experience.
Revisit the "Customer Experience Management" community for all the latest breaking news, case studies and white papers related to transforming your customer's experience.
What is Customer Experience Management? In today’s contact center world, everything is about customer experience management. After all, good customer experiences drive consumer happiness and consumer happiness drives customer loyalty.
White Papers
- Looking to Enhance Your Customer Experience and Generate New Revenue? Start with Your Contact Center
- Leveraging the Cloud to Create the Ultimate Customer Experience
- Outcome-Driven Customer Experience
- Changing the Channel - A New Approach to Multichannel Strategy in the Financial Services Industry
- The Value of Individual Customers - Measuring, Managing, and Monetizing a Company's Most Precious Assets
- Customer Experience in Retail Banking - Understanding the Drivers of Growth
- Integrated Public Service Delivery - Achieving Efficiency While Delivering Exceptional Constituent Experiences
Case Studies
- Being Smart: The Road to Improving the Customer Experience while Increasing Efficiency
- Click-to-Chat Sales Consultants Grow Online Revenue for a Global Consumer Electronics Company
- TeleTech@Home Provides Innovative Solution for U.S. Retailer to Meet Seasonal Consumer Demand
- Quick Ramp with Quality Results for FCC Digital TV Transition
Featured White Paper
Seven Criteria for Identifying the Best Contact Center Technology Partner:
Migrating enterprise technology into the cloud has become a top priority for large companies and small to medium-sized businesses alike-and for good reason. Cloud technology lowers the total cost of ownership (TCO) of technology hardware and software, smoothes the cost curve of scaling key organizational functions, and clears obstacles from the road to workforce virtualization.
1to1 Executive Dialogue
Featured Events
May 8, 2012 - May 10, 2012
International CTIA Wireless
All Things Wireless View conference information ›
June 4, 2012 - June 8, 2012
IQPC 13th Call Center Week
Create a Differentiated Service ExperienceView conference information ›
Industry News